Page 65 - DCAC February 2024 Files

County of San Mateo Deferred Compensation Program Participant Survey 2023

Q13 If you rated any of the county program aspects Neutral or lower, why?

Answered: 130 Skipped: 626

# RESPONSES DATE

1 I need to learn more. 12/21/2023 8:20 PM
2 none 12/20/2023 6:38 PM
3 I do not know exactly what they are. 12/20/2023 2:17 PM

4 The information is only cursory and not at an analytical level that would help employees better 12/20/2023 11:50 AM
understand and inform their investment decision. All of my personal education and
understanding of the investment options provided had to come from sources outside the
Empower/County investment education options.
5 I feel like I do not receive much communication in terms of updates and educational 12/19/2023 2:32 PM
resources.

6 would like to see on-site financial advisors conduct face to face appointments at our offices 12/18/2023 7:18 PM
7 Hard to understand 12/18/2023 4:25 PM
8 Never enough space in sessions to attend. 12/18/2023 1:16 PM
9 I just feel 12/18/2023 12:10 PM

10 Need more education opportunities 12/18/2023 11:56 AM
11 I haven't been on their website in a long time. 12/16/2023 12:52 PM

12 Feel as though I could be educated more 12/15/2023 6:55 PM
13 updates and education is fine, but the website settings do not allow the participant to find the 12/15/2023 3:27 PM
options for transferring money around to different funds, clearly designed to prevent that free
option.

14 Please provide more information. 12/15/2023 12:08 PM
15 Have not experienced it yet. 12/15/2023 11:50 AM
16 I hardly see any updates or training on how to navigate the deferred comp 12/15/2023 11:34 AM

17 For us Dental Assistants there is no advancement in this organization. I once asked if the 12/15/2023 11:23 AM
County would help pay for an Extended Functions Program to better my skills and utilize them
at work. No help at all.

18 Not enough information about employment benefits 12/15/2023 2:05 AM
19 Need more virtual availability. In the past, calls to the designated representative were not 12/14/2023 10:45 PM
answered or responded to (including messages). The market had fluctuated greatly afterwards
without the benefit of my questions being answered.
20 Haven't been here long to have an opinion. 12/14/2023 9:59 PM
21 n/a 12/14/2023 8:56 PM

22 I dont know enough to give good or bad response 12/14/2023 8:26 PM
23 No comment 12/14/2023 8:03 PM
24 n/a 12/14/2023 7:42 PM

25 I haven't used any educational resources yet. Would like to explore them before I give my 12/14/2023 7:27 PM
opinion
26 I have not heard of any of the educational seminars, i would love to attend 12/14/2023 7:25 PM

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