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AI is transforming our participant call quality process,


            coaching, and ultimately the call experience




















               Scaling QA with AI

               • 17x more calls can be reviewed                                                                    Image

                   with AI                                                                                     (screenshot)

               • Measures agent taking ownership,
                   appropriate resource use,

                   participant education, and more





                  Result: More consistent,
                  high-quality call experiences



                                                                                                                                                FOR ILLUSTRATIVE PURPOSES ONLY.
                                                                                               Launched November 2024



            FOR PLAN SPONSOR OR FINANCIAL PROFESSIONAL USE ONLY. RO4798181-1025                                                                                                             11
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