Page 52 - AprDefComp
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Response to Market Volatility/COVID-19
Call Center trends Hours of
Operation
8-8 pm ET
Call center from Average # of Since March 16, 25% In March, 30%
19 to 260 virtual daily calls = of call volume relates increases in daily
within 1 week 8,096 to investments App users with spikes
up to 60%
<1500 people a day making
changes to investments or
1268% increase! 29% increase 733% increase contributions. If continued
from 2019 from 2019 through month end it would be
less than 2% of our population
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