Page 71 - AprDefComp

Plan Administration FAQ’s for Third Party Administrators (TPA)

27. Will MassMutual take direction to allow loan suspensions across the TPA’s Book
of Business?
Yes, we will accept instruction to apply the loan suspension provision for the TPA’s BoB through
the RCPO questionnaire. The qualifying participant loans must be suspended through current
standard process, typically the Plan Sponsor website. For bulk processing of 20 or more
participants may be sent to MassMutual in a file. Please contact your MassMutual
representative for more details.

28. Is MassMutual waiving any TPA distribution or loan fees for CARES Act
distributions, or does MassMutual need instruction from the TPA to waive, and will it be

possible?
If TPA fees are deducted from the participant’s account, MassMutual will reimburse the
participant’s account and pay the TPA directly unless the TPA has also waived those fees.

29. What is needed if a TPA wishes to take on 3(16) duties to help keep the plan in
compliance (forms, authorization, etc.)?

The TPA would furnish MassMutual with an authorization form from the sponsor designating the
TPA as an authorized signer for the plan. If applicable, please work with your MassMutual
representative for more details on this process.

The information provided is not written or intended as specific tax or legal advice. MassMutual, its subsidiaries, employees, and
representatives are not authorized to give tax or legal advice. Individuals are encouraged to seek advice from their own tax
or legal counsel.

P a g e | 10 | RS-49007-00
This document is intended for Plan Sponsor and Third-Party Administrator use only. Not intended for Participant
use.
Massachusetts Mutual Life Insurance Company (MassMutual), Springfield, MA 01111-0001,and it affiliated US
insurance companies