Page 131 - NovDefComp

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Defined Benefit and Defined Contribution

Recordkeeping Operations System

Controls Specified by
MassMutual Business Testing Performed by KPMG LLP and Results of Tests

8.4 A web server interface program Inspected instructions received through RetireSMART SM ,
is configured to perform consistency inspected system settings and determined that the web server
checks to identify missing or interface program was configured to perform consistency checks
incorrectly formatted data received to identify missing or incorrectly formatted data received from
from a participant through participants prior to sending the information to PRS.
RetireSMART , and Observed RetireSMART SM Mobile App system setting and
SM
RetireSMART SM Mobile App prior to
sending the information to PRS. determined that the web server interface program was
configured to perform consistent checks to identify missing or
This information must be corrected
prior to it being passed to PRS. incorrectly formatted data received from participants prior to
sending the information to PRS. Further noted only correct data
(DC)
was sent to PRS.
No Exceptions Noted.

8.5 For participant investment Inspected an investment transfer and associated PRS screen
transfers confirmation notifications prints and determined that a transfer request confirmation letter
are automatically generated. (DC) was generated and sent for mailing on the same date as the
request was processed and the information on the confirmation
was accurate.
No Exceptions Noted.

8.6 A checklist is executed by Inspected the “Investment Change Checklist” for a selection of
recordkeeping investment plan-level transfers and determined that checklists were
associates to help ensure plan-level executed by a recordkeeping investment associate to help
investment changes are authorized ensure plan-level investment transfers were authorized by the
by the Plan Sponsor and processed Plan Sponsor and processed completely, accurately, and timely.
completely, accurately and timely. A It was further determined that a final review of each completed
final review of the completed checklist was performed by an independent team member to
checklist is performed by an ensure that each step was completed and was evidenced by
independent team member to sign-off on the “Investment Change Checklist.”
determine each required step has No Exceptions Noted.
been completed. The review is
evidenced on the “Investment
Change Checklist.” (DC)

MassMutual Defined Benefit and Defined Control Objectives, Related Controls and Tests of
Contribution Recordkeeping Operations System Operating Effectiveness
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