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Mateo County
ormance Standard Report
Timeframe Completion Date Results
e # of activity 80% w/in 30 Sec Standard Not
1st Qtr 2017 1,800 42.78% Met
2nd Qtr 2017 1,461 60.49%
3rd Qtr 2017 1,653 45.02%
4th Qtr 2017 1,778 58.84%
2017 total 6,692 53.03%
Quarterly Q1 ’17 100% Mailed by 4/11/17 Met Standard
Business Day 7
Q2 ’17 100% Mailed by 7/12/17
Business Day 7
Q3 ’17 100% Mailed by 10/10/17
Business Day 7
Q4 ’17 100% Mailed by 1/9/17
Business Day 6
# # w/in % w/in
standard standard
Fund Transfers 194 194 100% Met Standard
1st Qtr 2017 129 129 100%
2nd Qtr 2017 1,485 1,485 100%
3rd Qtr 2017 170 170 100%
4th Qtr 2017
Contributions
1st Qtr 2017
2nd Qtr 2017 8 8 100% Met Standard
3rd Qtr 2017 7 7 100%
4th Qtr 2017 6 6 100%
6 6 100%
e Hardships 3 3 100% Met Standard
1st Qtr 2017 8 8 100%
2nd Qtr 2017 5 5 100%
3rd Qtr 2017 10 10 100%
4th Qtr 2017
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