Page 38 - DCAC November 2023 Files
P. 38
16. Have you contacted the Empower Customer Care Center 833-SMD-PLAN (763-7526)?
• Yes
• No
17. If no, why not?
• I didn’t know about the Empower Customer Care Center.
• I didn’t want to take the time to speak with a representative.
• I prefer to use the website or mobile app to get my information.
18. If yes, how satisfied were you with this new resource available?
• Very satisfied
• Satisfied
• Neutral
• Dissatisfied
19. If yes, what was your purpose for contacting the customer care center?
20. Have you accessed your account on the new Empower retirement plan website
(empower.com/sanmateocounty)?
• Yes
• No
21. If no, why not?
• I didn’t know about the retirement plan website.
• I’m unable to access the retirement plan website.
22. If yes, how satisfied were you with this new resource available?
• Very satisfied
• Satisfied
• Neutral
• Dissatisfied
23. What retirement education topics are you interested in learning more about? (Select all
that apply)
• Am I saving enough?
• Understanding investment choices
• Learn more about Environmental, Social, and Governance investing (ESG)?
• Online tools and resources
• How the plan works
• Basic rules of investing
• Distribution Options
• Tax strategies for retirees
• Retirement planning
• Other
