Page 235 - DCAC February 2024 Files

2023 government highlights

1 2 3 4

Innovation drives success Growth mode Client success Meeting milestones

“World class” net promoter score 1 • $608M county
• $300M transportation authority 99%
79 79
78 SECURE 2.0 provisions implemented:
• $110M ski town
YTD client retention
74 • RMD provisions
• QBAD three-year repayment
Client recognition:
67 • Elimination of notices (not
New government clients • 5 NAGDCA Leadership Awards participating)
183 • Plan Sponsor of the Year: • Elimination of first day of month
2019 2020 2021 2022 2023 State of Tennessee
Adoption of new services and 138 • P&I Excellence & Innovation Award: Prudential plan migrations:
capabilities: State of Tennessee
• Institutional separate accounts 90 Client outreach: • Completed largest migration wave
ever the weekend of October 21
• Empower Communication Engine • 3 government-focused thought (1,500 plans with 2,900 data points)
(ECE) leadership webinars • Completion goal: 2Q 2024
• Cybersecurity: Empower has • 2 Empower Exchange webinars
exceeded DOL cybersecurity best 2021 2022 2023 YTD • 5 legislative and regulatory/
practices for 12 years in a row. SECURE 2.0 webinars

1 Net Promoter Score (NPS) measures customer experience. According to Bain & Co., the creator of the NPS, NPS above 20 is considered favorable, above 50 is excellent, and above 70 is world-class. NPS
data as of April 30, 2023.
Source: Empower data as of October 31, 2023, unless otherwise noted.
FOR PLAN SPONSOR OR FINANCIAL PROFESSIONAL USE ONLY.