Page 65 - DCAC Feb 2026 Files

County of San Mateo Deferred Compensation Program Participant Survey 2026

Q7 Which of the following Empower plan resources have you used in the

past 12 months?(Select all that apply)

Answered: 579 Skipped: 185

Online account portal
(empower.com/sanmateocounty)

Mobile app

Customer Care Center
833-SMD-PLAN (763-
7526)
Educational webinars or
workshops
One-on-one consultations
with a representative from
Empower

I haven’t used any of these

0% 20% 40% 60% 80% 100%

Answer Choices Percentage Responses

Online account portal (empower.com/sanmateocounty) 47.51% 439

Mobile app 19.70% 182

Customer Care Center 833-SMD-PLAN (763-7526) 4.11% 38

Educational webinars or workshops 8.33% 77

One-on-one consultations with a representative from Empower 10.06% 93

I haven’t used any of these 10.28% 95

Total 924

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