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MassMutual’s CARES Act Administration FAQs

As a leader in the retirement industry, MassMutual has taken important steps to help financial
professionals and Plan Sponsors take advantage of relief granted by the CARES Act. Our
robust business continuity plans are in place and can help your organization through these
difficult times. Most importantly, we’re ready today to administer the new provisions created by
the Act based on your instruction.

The following topics and frequently asked questions (FAQs) are designed to help you
administer your plan and communicate to participants effectively. These answers are current
as of the date of the CARES Act publication, March 27, 2020, and are subject to change due
to legislative or procedural updates.

MassMutual’s Approach to CARES Act

Enabling the CARES Act provisions for your Participants

MassMutual will solicit instruction from Plan Sponsors and Third-Party Administrators (TPA’s) in a
Request for Change in Plan Operations (RCPO) questionnaire as to which of the Act’s
provisions they want to incorporate in their plans. This “opt-in” approach allows Sponsors
and TPAs to retain flexibility and control as they and their workforces face unprecedented
challenges. Upon receipt, Sponsors and TPA’s will complete a short electronic questionnaire
to easily provide MassMutual with instructions for their plan(s). Third-party administrators will
have the opportunity to make elections for their entire book of business or any individual
plan. MassMutual will store responses to facilitate future plan amendments within the
extended period offered by the Act. If MassMutual does not receive a response to the RCPO
questionnaire, these optional provisions will not be available to the plan.

Plan Sponsors that have multiple plans with MassMutual may respond to one questionnaire
for all plans, or, provide separate instruction for each individual plan. They may reference
the RCPO to make these elections.