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requirements remain in place. Lisa identified the
individuals who tentatively plan to attend and will keep
the Committee apprised of the status at the August
meeting.
7. Provider Performance Review Paul summarized MassMutual’s provision of meeting /
not meeting performance standards. NFP’s analysis
covered three recommendations:
1. The phone service standards, as discussed in prior
meetings, was not fully met but there was a steady
increase in approaching the meeting of this
standard. The standard was fully met in the last
quarter.
2. Participant statements standards had also only
partly been met. In the first quarter of 2019, the vast
majority of statements were sent out within the
timeframe. In quarters 2 and 3, the standards were
less well met. In the 4 quarter, the standard was
th
fully met.
3. In a minor recommendation, Paul noted that the
question and standard relating to Educational
Seminars which is a transition standard does not
need to continue to be part of the review as the
transition has passed. Paul requested this reference
be deleted from future performance standard
discussions.
After further discussion, the Committee unanimously
elected to not impose penalties and to approve the NFP
report on performance standards.
8. Update on Electronic Enrollment Bob reported that the total number of individuals who are
electronically enrolled in their accounts which is still low.
Paul asked that MassMutual continue to aggressively
pursue enrollment as one of the first lines of defense in
cyber security and asked MassMutual to bring specific
recommended strategies to the Committee for its
consideration in the August meeting.
9. Appointment of Sub-Committee for Re- The Committee elected to renegotiate the contract with
Negotiation MassMutual rather than pursue a full RFP process. The
County will review possible sub-Committee participants
to work with NFP on objectives and negotiation priorities.
