Page 4 - NovDefComp
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underperformed. Jeff re-enforced the importance of a
                                                              diversified portfolio with Asset Class Returns (page 5).
                                                              Unemployment remained low. Most sectors and indexes
                                                              were up, with the exception of Energy. The Fixed Income
                                                              area saw good growth in both U.S. Corporate Investment
                                                              Grade and High Yield. Funds in the County portfolio
                                                              were largely strong and satisfactory, with the exception
                                                              of American Funds Growth and Wells Fargo Small
                                                              Company Growth.
                 4.  Review of Quarterly Plan Information     Bob Gleason summarized the quarterly plan summary.
                                                              Total Plan assets rose by 3% from $481M to $495M.
                                                              Loan balances decreased by 2% and loan amounts
                                                              dropped from $712K to $490K although the number of
                                                              loans crew slightly. Expenses also decreased with the
                                                              5.5bp fee from $91K to $71K. Number of total plan
                                                              participants grew by 2% and average percentage grew
                                                              by 1%. Total visits to the website also grew by 3%. Bob
                                                              briefly called out the balances by investments for the
                                                              457(b), 401(a) and OBRA funds. Jay asked that
                                                              diversification figures include a breakout of participants
                                                              in one option to include TDFs.
                                                              Rollouts continue to be high at $5.3M.
                                                              Toll Free calls of unique individuals totaled 143 while
                                                              website interactions totaled 19,475.
                                                              Patrick also added his information on contacts including
                                                              both group (137 individuals) and face-to-face (115
                                                              individuals) meetings during the quarter.
                 5.  Review of Survey Results                 Bob summarized the April Survey results. 735 individuals
                                                              responded although it was clear that the reminder notice
                                                              had a very positive impact on the response rate overall.
                                                              Only 1/3 of respondents have called MassMutual but the
                                                              vast majority were satisfied or very satisfied with the
                                                              results of their calls. Less than 14% of employees
                                                              attended Retirement Education Specialist meetings
                                                              which offers an opportunity for improvement.

                                                              The results of the survey will be discussed again at the
                                                              Special Retreat scheduled for November.

                 6.  Presentation of Holistic Financial Review;   Bob showed two videos, a 2 minute and 7 minute
                    Map My Benefits Tool                      overview of a new tool that is intended to bring together
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