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financial, health, well-being, budgeting, long-term care
and family protection and other considerations for
participant retirements.
7. Update on Provider Performance Review Bob updated the figures for response time (80% of calls
within 80 seconds). The low point for the performance
was Quarter 1 which was at 32%; the 2 Quarter was at
nd
68%. Bob was confident that with new hires and staffing
improvements that MassMutual would meet the
standards beginning with the third quarter. This will
continue to be an agenda item.
8. 2019 NAGDCA Highlights Paul indicated that this item would either be covered in
the regular November meeting or during the Special
Retreat segment.
9. Report on New Target Date Fund Options Jay reported that a memo from County Counsel
recommended that services for a customized TDF be
solicited through an RFP process. Jay is working with
NAGDCA and other employers to identify a RFP process
that will not cost more than the services themselves. He
will provide an update at the next meeting.
10. Annual Approval of Education Policy Paul reported that MassMutual had suggested changes
Statement in 2018 but no additional changes in 2019. These
changes were previously approved by the Committee. In
the future, the EPS will reflect the date of review and
approval either with or without changes.
11. Annual Attestation of MassMutual’s Due MassMutual provided an attestation to the County that
Diligence of Special Services confirmed it was performing Unforeseen Emergency
Withdrawals, Loans, QDROs and Catch-Up provisions
within federal and state regulatory guidelines.
12. Conflict of Interest Discussion Jay indicated that Conflict of Interest provisions would be
discussed with a presentation from County Counsel
either at the November or February meeting.
13. Oversight of EBC Investment Options Paul shared research information from Bill Tugaw who
indicated that he was unable to establish the same
investments through the Retiree Health Savings
Account, administered by EBC, but that NFP would
provide Scorecard information on these funds.
14. Review and Approval of Retreat Agenda Jay shared with the Committee his suggestions that the
retreat be scheduled for the same date as the next
meeting. He also identified the topics that would be
covered. Steve Perry indicated he would be unable to
attend the afternoon retreat agenda but other Committee
