Page 67 - NovDefComp

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Defined Benefit and Defined Contribution

Recordkeeping Operations System

specific plan). This system directs participants to the call center to make their changes. The
actual processing occurs within PRS.
RetireSMART : Provides DC and DB participants and plan sponsors with secure 7x24x365
SM
access to their accounts via the Internet. RetireSMART SM can be used to obtain account and loan
balances, change investment elections, initiate investment transfers, process enrollments, obtain
investment performance data, initiate participant loans, change salary deferrals, obtain benefit
calculations, make address, e-mail address and PIN changes and maintain beneficiary
information. RetireSMART SM is operated on a Windows Web Farm.

Total Retirement Center (TRC): Provides DC and DB plan sponsors with secure 7x24x365
access to their accounts via the Internet. The TRC provides retirement plan sponsors with access
to plan information, participant account information, secure file transfer, investment performance,
plus commentary on the financial markets, product and service announcements, participant
communication materials, service initiation, news on industry trends, legislative activity, and the
latest products and services. TRC is a web-enabled application.
RetireSMART SM MobileApp: Provides DC and DB participants and plan sponsors with secure
7x24x365 access to their accounts via the Internet. The App can be used to obtain account
balances, change investment elections, rebalance existing investment portfolios and request
loans (if applicable to the specific plan).

Pension Bank Reconciliation System (PBRS): Tracks DB contribution wires received from J. P.
Morgan Chase Bank.
TCC: TCC is a treasury application used for internal cash reporting.

Automated Work Distribution (AWD): The system automates the handling and distribution of
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hardcopy client and participant documents. Physical imaged data is hosted at the 3 party site.
Document images are presented to authorized MassMutual analysts through a remotely
accessed, secure workflow application. Documents cannot be edited or deleted and remain in the
recipients work queue until the MassMutual analyst takes appropriate processing action. Analyst
work queue statistics are displayed on wall mounted monitors to facilitate manager oversight and
Analyst work load balancing. Physical imaged data is hosted at the 3 party site. This system is
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hosted by DST Systems in Kansas City, MO.
DataSMART- Provides reporting, tracking, data extracts, and workflow automation for DB and DC
legislative indicative plan changes.

Quickbase- For new DC business, Quickbase is used for tracking new business area reviews.
Quickbase is an externally hosted system at Quickbase, Inc.

MassMutual Defined Benefit and Defined Description of the System Provided by
Contribution Recordkeeping Operations System MassMutual
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