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MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Defined Benefit and Defined Contribution

Recordkeeping Operations System

Description of Operations

Defined Contribution and Defined Benefit Plan Installation

DC Plan Installation and Conversions
New business works with customers, prior service providers, or TPAs to help ensure a smooth transition
on all plan installations and conversions. New business associates monitor established timelines and
installation documents are monitored to determine that plans are installed in accordance with agreed upon
timeframes. Funds from a prior recordkeeper/investment manager are accepted, a new contract is setup,
a conversion, or internal spin-off occurs in PRS only after the Contract Effective Date and upon receipt of
an authorized “Administrative Services Agreement,” the “TPA New Business Application,” or the
“Investment Agreement” from the Plan Sponsor. A second individual in new business reviews all plan
information manually entered into PRS for new contracts and conversions by comparing plan information
to the details defined in the plan documents. New business associates perform reconciliations on participant
data received and financial balances entered in PRS to information received from the prior recordkeeper,
and discrepancies are investigated and resolved timely. An automated routine is run to identify participant
data integrity issues and discrepancies are investigated and resolved timely.

DB Plan Installation and Conversions
New business works with customers and/or their prior service providers to help ensure a smooth transition
on all plan installations and conversions. Full service new business plans are established in Matrix.
Established timelines and installation documents are monitored by new business associates to determine
that plans are installed in accordance with agreed upon timeframes. Using a standardized checklist, a
second individual in new business reviews all plan information manually entered into PRS, CAS, and PAS,
for new installations and conversions by comparing plan information to the details defined in the contract,
service agreement or Matrix documents, if applicable. MassMutual communicates to the Plan Sponsor its
interpretation of the plan requirements in the form of a Plan Provision Guide and receives approval from
the Plan Sponsor or sends a Plan Provision Guide Waiver before entering plan details into LVAdmin. Plan
Sponsors are responsible for reviewing and approving the Plan Provision Guide provided by MassMutual
and notifying MassMutual of any discrepancies. Once data is loaded into LVAdmin, a series of validation
routines are run for both inactive and active payees. The results of these validation routines are then
manually compared to information from the prior recordkeeper and provided to the Plan Sponsor to confirm
that all of the data was input into LVAdmin correctly. The results of test plans developed for all new plan
installations in LVAdmin are approved prior to putting the plan into production.

Funds from a prior recordkeeper/investment manager are accepted, a new contract or trust document is
setup, or a conversion occurs in CAS or Matrix after the Contract/trust document Effective Date and asset
allocation instructions are received and authorized by the Plan Sponsor via an “Investment Allocation
Letter,” “Services Agreement” or appropriate Matrix agreement. New business associates perform a
walkthrough with the Plan Sponsor of the plan’s features on the TRC including benefit calculations and
approval is received from the Plan Sponsor before RetireSMART SM access is enabled and self-registration
post cards are issued to participants via mail or e-mail. All plan information manually entered into LVAdmin
is reviewed by comparing plan information to the details defined in the plan documentation. Plans are
reviewed for compliance with regulatory requirements by Regulatory Advisory Services.

MassMutual Defined Benefit and Defined Description of the System Provided by
Contribution Recordkeeping Operations System MassMutual
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