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HR MONTHLY SCORECARD: YTD as of June 30, 2015
Absence HR Services Topical/Seasonal
Unscheduled Absence Trends Case Volume Trends 2015 IPO & IDP
(As of 2nd July 2015)
NE BU France BU Great Britain BU Average
Nr
% Eligible Average Nr % Eligible
Employees Performanc Employees Developm
WITH IPO e Objectives WITH IDP ent Goals
FRANCE BU 92% 7.1 84% 1.5
GREAT BRITAIN 97%
Resolution Trends BU 5.7 88% 2.5
96%
NORTHERN EU BU 96% 6.5 91% 2.3
96%
SUPPLY CHAIN 93% 7.0 92% 1.8
OPERATIONS 95%
Supply Chain Global Functions GLOBAL 6.7 91% 1.9
FUNCTIONS
ALL CCE 6.2 79% 2.1
6.7 90% 1.9
Core Course Completions
(As of 1st July 2015)
Top 5 Categories for the Month
Absence Breakdowns FRANCE BU DIEB MOP MOT MM1
GREAT BRITAIN 41% 66% 54% 29%
FRANCE BU Short-term Long-Term Sick Leave ER Case Case Breakdowns for the Month BU 63% 55% 56% 20%
GREAT BRITAIN BU Unscheduled Unscheduled Occurrences Rate
NORTHERN EU BU Absence Rate Absence Rate Case Volume Case Rate % First Call % First Day NORTHERN EU BU 75% 68% 58% 35%
SUPPLY CHAIN 56 1% Resolved Resolved 77% 46% 37% 14%
OPERATIONS 1% 3% 128 2% FRANCE BU 775 77% SUPPLY CHAIN 71% 52% 47% 19%
GLOBAL FUNCTIONS 1% 6% 76 1% GREAT BRITAIN BU 587 50% 69% 53% OPERATIONS 64% 23% 29% 3%
ALL CCE 0% 4% 692 1% NORTHERN EU BU 1,282 75% 74% 54% GLOBAL 70% 46% 46% 15%
2% 2% 952 1% SUPPLY CHAIN 4,461 69% 55% 53% FUNCTIONS
1% 3% 53 2% OPERATIONS 7,105 69% 62% 52% ALL CCE
0% 2% 1,005 2% GLOBAL FUNCTIONS 1,553 103% 63% 52%
1% 3% ALL CCE 10,226 86% 68% 55%
65% 53%
• GB BU continues to display a higher unscheduled • Case volume continues at higher rate than prior year but not • IPO/IDP: Slight decrease in the % of employees with
absence rate compared to the same period last year affecting first call or first day resolved rates IDP and IPO compared to beginning of June due to
(requires attention alongside the higher voluntary • Payroll continues to be the category with the highest queries inclusion of new starters
turnover rate) • Core Course Completions: New starters also causing a
• Swedish absences are not included – due to new slight decrease in % completion rate for DIEB
35absence codes being mappe©d20in1t6oKWPMFGALLaPn, da Dweillal wbaere limited liability partnership and the U.S. member firm of the KPMG network of independent membNeroftierm: CsoamffiplilaetteiodnwriathteKsPfoMrGMIOntPe,rnMaOtioTn&al MM1 is based purely on eligibility
included in July scorecard Cooperative (“KPMG International”), a Swiss entity. All rights reserved. criteria and therefore does not represent the total population that have
completed the courses, for full details refer to the definitions on slide 4
Document Classification: KPMG Confidential
