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Center Background

1994 - center established to replace over 20 geographic HR and payroll centers.

1. creation resulted in significant headcount and budget reductions (300
associates and approximately $7M in annual operating expenses)

2. Concurrent with this consolidation, payroll operations were moved from
Finance to HR

3. Primary services included centralized associate records, payroll, payroll tax
administration, benefits administration and core transaction processing. (IT
and HRIS support provided at Hoffman Estates.)

1998 - added call center services

1999 - moved to a single 800 number (1-888-88sears) to handle associate and unit
service requests

1999 - 2000 - completed the conversion to PeopleSoft and added 88sears.com

2001 - integrated, expanded, and web-enabled an existing, centralized PeopleSoft
transaction processing center (TPC)

2001 - outsourced benefits administration and payroll tax administration

2002 - added associate relations front-end services and support for eLearning and
eRecruiting store initiatives.

2003 - integrated all HR information and transactions into one Web site - 88sears

2003 - converting Sears into a total electronic pay (ePay) environment

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