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Workers’ Compensation Program –
Evaluating Program Performance

PREVIEW
 How do I know that the program is successful?
 How do we make the program better?
 What’s important to your county and program
 Performance standards
 Benchmarking
 TPA relationships
 Communication, Audits, Trending, Activity Based vs. Results Based

THIRD PARTY ADMINISTRATOR
 Claims Handling Management/Standards
 Stewardship vs. Trending
 Communication
o Feedback
 Employer
 Employees
 Surveys
 Responsiveness
 Flexibility
 Successful Claims Reviews
 Litigation – Ratios

County Personnel Administrators Association of California | 2018 Spring Conference -20-