Page 25 - CPAAC_Spring2018

STRATEGIC PARTNERS
 Communication
 Develop a Plan
o What Matters to your Agency
 Return to Work
 Absence Management
 Safety Culture
 Excess Carrier Information
 OSIP
 Culture and Changing a Culture/Change Management
 El Dorado Story
o What worked
o 350 claims 2012
o 250 today 2018
o Sustainable
o Developed a plan

PERFORMANCE STANDARDS GOALS AND OBJECTIVES
 Time Period – Monthly/Quarterly/Annually
o Regular check ins
 Closing Ratios – Medical Only/Indemnity/All
 Settlements/Closures C&R vs Stips
 Litigation
 Late reported cases – lag times
 Paid Medical/Indemnity/Expense
 Medical Control -MPN?Carve Out?
 Inventory reduction – critical claims
o Stratification report
 Years and dollars
 Salvage on closures
o What are we saving

County Personnel Administrators Association of California | 2018 Spring Conference -22-