Page 26 - CPAAC_Spring2018

o Average dollars of a closed claim
 Average duration of Active TD files
 Lost days – TD payments

o Nurse triage improving
 Litigated Inventory
 Reserve Development
 Days to denial

BENCHMARKING
 Benchmarking – Other Agencies
o Do they have the same objectives for the program?
 Benchmarking – Your Own County
 File reviews
o What worked and what didn’t
o Successes/failures
o Mod duty/Communication

SUMMARY
 Partnering with your TPA and Managed Care Partners to create a Strategic Plan with your
county’s goals and objectives
 Claims Audits that evaluate those tasks that are important to your agency
 Create a meeting schedule to review program and trends and evaluate performance that meet
the county’s goals and objectives
 Continue to evaluate and revise for sustainability