Page 84 - DCAC February 2024 Files

County of San Mateo Deferred Compensation Program Participant Survey 2023

Q24 If no, why not?

Answered: 490 Skipped: 266

I didn’t know
about the...

I didn’t want
to take the...

I prefer to
use the webs...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ANSWER CHOICES RESPONSES
I didn’t know about the Empower Customer Care Center. 51.84% 254

I didn’t want to take the time to speak with a representative. 11.63% 57

I prefer to use the website or mobile app to get my information. 36.53% 179
TOTAL 490

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