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Pre-migration communication
Your retirement account is Print for those without an email Microsite (Available in English and Pre-migration seminar: Participants going in through
getting an upgrade: 15-20 days address on file Spanish). An available link on the pre- Multiple sessions at convenient times. MOBILE APP will receive an
pre-migration migration email and mentioned on print. Digital flyer available (with QR code) important message (~2 weeks prior)
Educational focus Beginning the week of [date], Empower
Retirement will upgrade your account
to an improved web experience. After
that, you’ll be able to download the
Empower Retirement app on your
mobile device and set up your account.
Note that you won’t be able to make
transactions within your account
during the 2-3 business days before the
upgrade.
Those who call the IVR will receive
an important message (~2 weeks
prior)
Beginning the week of [date], your
Empower Retirement account will be
Participants going in upgraded to improve your overall
through the URL will experience. After that, you can call us
receive an important at [phone number]. Be sure to make
message post-log in: note of your new account website –
[empowermyretirement.com].
Please be aware that, prior to the
upgrade, there will be 2-3 business
days during which you won’t be able to
make transactions within your
account.
FOR FINANCIAL PROFESSIONAL AND PLAN SPONSOR USE ONLY.
