Page 20 - NovDefComp

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Defined Benefit and Defined Contribution Recordkeeping

Investment Service Operations System

Description of the Defined Benefit and Defined

Contribution Investment Service Operations System

Scope of the Report
This document was prepared according to the American Institute of Certified Public Accountants standards
and related interpretations.
Massachusetts Mutual Life Insurance Company (MassMutual or the Company) operates the Investment
Services Operations system in support of the following defined contribution (DC) and defined benefit (DB)
market segments:
DB and DC Recordkeeping Systems using the Proprietary Recordkeeping System (PRS),
Participant Accounting System (PAS),and Case Accounting System (CAS) systems,

Tax Exempt Market DC Recordkeeping System using the FIS OMNIPlus (OMNI) system
Mid-Size Corporate Market DC Recordkeeping System using the TRAC software-as-a-service
(SaaS) system

This report was developed by MassMutual management to communicate information concerning
Investment Service Operations services provided by MassMutual to clients of the above market segments
supported on the DB and DC Recordkeeping systems. Therefore, it focuses on the significant business
processes, systems and controls that MassMutual management have determined are likely to be relevant
to user entities’ internal control over financial reporting and does not cover all aspects of the services
provided or procedures followed. The report addresses MassMutual’s business process related control
objectives for the Investment Service Operations system used by MassMutual applicable to DB and DC
Recordkeeping Operations throughout the period October 1, 2019 to September 30, 2020.
The scope of this report focuses on recording price-related information such as net asset values and
dividend rates received from vendors and other sources and trade share and unit reconciliations. Controls
relating to trade execution, settlement and clearance activity are not included in the scope of this report.
The controls included in this report should be considered in combination with the following separate SOC
®
1 Reports:
Defined Benefit and Defined Contribution Recordkeeping Operations System SOC1 Report
®
Applicable to the Proprietary Recordkeeping (PRS), Case Accounting (CAS) and Participant
Accounting (PAS) Systems for the period October 1, 2019 through September 30, 2020
®
Defined Contribution Recordkeeping Operations System SOC1 Report Applicable to the OMNI
System for the period October 1, 2019 through September 30, 2020
Defined Contribution Recordkeeping Operations System SOC1 Report Applicable to the TRAC
®
System for the period October 1, 2019 through September 30, 2020
Defined Benefit and Defined Contribution Recordkeeping Operations General Information
®
Technology Controls System SOC 1 Report for the period October 1, 2019 through
September 30, 2020

MassMutual Defined Benefit and Defined Description of the System Provided by
Contribution Investment Service Operations MassMutual
System
9