Page 24 - NovDefComp

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Defined Benefit and Defined Contribution Recordkeeping

Investment Service Operations System

Internal Control Elements

Control Environment

The following is an organization chart of the Company as of September 30, 2020:

Policyowners Investment General
(with right to vote) Committee Auditor

Chief
Board of Directors Audit Complianc
Committee
e Officer

Chief
President, Chairman Other Enterprise
and CEO Committees
Risk Officer

Massachusetts Mutual
Life Insurance
Company

MassMutual Other Lines of Enterprise
DB & DC Business Subsidiaries Technology &
Recordkeeping Experience
& Investment
Operations

The control environment reflects the tone of control consciousness set by an independent Board of
Directors and the President/Chairman/Chief Executive Officer. It is the foundation of all other aspects of
internal control. The Board of Directors provides oversight for MassMutual activities, including the
Investment and Audit Committees of the Company. The Investment Committee exercises supervision and
control of company investments and related financial matters, approves company investment policies and
guidelines and reviews company investment strategies and investment performance. The Audit Committee
is made aware of significant changes to the Company’s policies and practices with respect to accounting,
financial controls, and financial reporting, including those within MassMutual.
The Company has formal hiring practices that are designed to confirm that new associates are qualified for
their job responsibilities. For each position, minimum education and experience requirements are identified
and HR policy requires satisfactory completion of reference, drug, background and certain criminal checks.
Training of personnel is accomplished through supervised on-the-job training and external and internal
training courses. An MassMutual employee Onboarding program has been established for new hires and
tenured employees to provide a strong foundation for acquiring business knowledge through education. In
addition, formal new hire curriculums are in place for key customer facing roles in the organization including
the Participant Call Centers, Account Management, Recordkeeping, Relationship Management, New
Business, Sales and Education Specialists. The new hire curriculums include standard formal training along

MassMutual Defined Benefit and Defined Description of the System Provided by
Contribution Investment Service Operations MassMutual
System
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