Page 88 - NovDefComp

MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANY
Defined Benefit and Defined Contribution

Recordkeeping Operations System

Controls Specified by
MassMutual Business Testing Performed by KPMG LLP and Results of Tests

2.6 Participant indicative changes Inspected AWD workflow status for a selection of participant
received by mail, e-mail, fax or a indicative changes and determined that requests were
Call Center Representative are reviewed for completeness and authorization and signed-off by
reviewed by recordkeeping a recordkeeping operations associate and were processed
operations associates prior to data within 10 business days.
entry to determine whether they No Exceptions Noted.
are in good order (e.g. complete
and authorized). The data entered
is reviewed against the form or
documentation received for
accuracy prior to release to PRS. If
received in good order, they are
processed with an internal goal of
5 business days of receipt not to
exceed 10 business days. The
review is evidenced by
“Processed” or “Passed” status in
AWD. (DC)

2.7 For participant indicative Inspected the configuration of the confirmation letters for each
requests change confirmation possible indicative change and determined that participant
notifications are automatically change confirmations are configured to be automatically
generated. (DC) generated.
No Exceptions Noted.

2.8 Participant indicative change Inspected the change request documentation and AWD
requests received by mail, e-mail, workflow for a selection of DB participant indicative changes
or fax are reviewed by and determined that requests were reviewed for
recordkeeping operations completeness, accuracy and authorization by a recordkeeping
associates for completeness and operating associate and subsequently by an independent
authorization prior to release to member of the team and were processed by the date of the
PAS and are processed by the next PAS check run or EFT Direct Deposit as evidenced by
date of the next PAS check run or “Passed” status in AWD.
EFT Direct Deposit if received in No Exceptions Noted.
good order. The entries are
reviewed for accuracy by an
independent team member prior to
release to PAS. The reviews are
evidenced by “Passed” status in
AWD. (DB)

MassMutual Defined Benefit and Defined Control Objectives, Related Controls and Tests of
Contribution Recordkeeping Operations System Operating Effectiveness
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