Page 4 - Rental Programs Manager

EXAMPLE OF DUTIES

Duties may include, but are not limited to, the following:

Interpret, explain, and direct the enforcement of all applicable rental program regulations and policies.
Research appropriate housing regulations and formulate policies and procedures.

Design, prepare and monitor standard operating procedures, work plans and schedules to ensure
compliance with applicable standards.
Monitor program operations to ensure the efficiency and effectiveness of service delivery methods and

procedures.
Maintain effective working relationships with a variety of regulatory, public and private organizations.
Prepare, administer and monitor special program funds and their utilization to ensure program and service
objectives meet program goals and within budget restrictions.

Supervise, train and evaluate a group of team supervisors and other assigned personnel.
Coordinate the work of distinct teams to meet agency goals.
Evaluate and promote racial equity in HACSM’s internal operations and through the benefits of its

outward-facing programs.
Review and respond to program audits from HUD, other federal agencies, and HACSM annual audits.
Provide oversight and direction for the preparation of reporting, including MTW Annual Plan, MTW Annual
Report, Annual Progress Reports for PSH grants, grant applications and renewals.

Participate in the development of agency goals, direct and coordinate the implementation of goals,
objectives, policies, procedures, and work standards.
Analyze factors affecting program performance and work to develop organizational strategies to address

changing conditions.
Represent HACSM in discussions with elected officials and outside agencies; explain and interpret
HACSM programs, policies, and activities.
Negotiate and resolve significant and controversial issues.

Respond to difficult and sensitive public inquiries and assist with resolutions and alternative
recommendations.

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