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The Evolution of HR since the ‘90s
1st Generation HR 2nd Generation HR
Focused on establishing and Builds on 1st Generation
improving new HR service delivery foundation by improving the
models with strong emphasis on efficiency of service delivery,
rationalizing infrastructure to deliver focusing on the effectiveness of
transactional HR services – utilizing strategic HR services that support
core HR systems (e.g., ERP), the county operations, and
standardized processes, and measuring business performance
consistent organizational designs. targets.
The Evolution of HR Transformation
MSS Workforce ?
ESS Analytics
2010s
1990s Process
Standardization
Shared Services Ulrich
Outsourcing Model
ERP Systems 2000s
Standardization Optimization Business Focus
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Document Classification: KPMG Confidential
