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HR Service Delivery Model

Sears Business/Function Strategic Business
Partners: HR
• Finance • Product Repair • Customer Direct • Customer Care Network Generalists provide a
• Human Resources full range of
• Retail Stores • Hardlines • Credit strategic partnering
• Softlines and daily business
• CRM • Compliance • General Counsel • Great Indoors support and serves as
• Marketing brokers for HR
• PR / Government HR Generalist* (Strategic customer services.
Affairs Business Partner)
*Generally a Sr. HR Generalist

• Specialist (HR Departments) HR Departments: Centralized process

• LOD • Diversity leadership of functional disciplines
• Comp • Associate Relations providing specialized advice and
• Benefits • Recruiting guidance to the Strategic Business
Partners in conjunction with their
respective client organizations.

Associate Services

Associate Services: High-volume, customer service-oriented associate service organization
providing service from HR transactions to associate relations issues in a single point of entry for
the customer through Associate Services, TPC, eRecruiting, eLearning, and Job Posting

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