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standards were less well met. In the fourth quarter the standard was fully met. It is
also important to note that participants may access at any time the status of their
accounts electronically. Recommendation: MassMutual should be prepared to
discuss why this standard was not met and what steps they have taken and will
continue to take to meet this standard prospectively. Based on this discussion,
the Committee may make an informed decision on whether a penalty will or will
not be assessed for the partial failure to fully meet this standard.
3. In response to the question regarding Educational Seminars, there is a reference to
seminars during transition, which is no longer part of the standard. The standard was
met for periods subsequent to the transition. Recommendation: MassMutual should
eliminate future references to the transition as that period is no longer part of
the annual assessment.
General Conclusions
Other than the two issues which were partly met, all other standards were met.
